Customer Service Provide exceptional hospitality to guests and shipmates as prescribed in our RESPECT Service System (RSS) Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, speci

Assist in the continual improvement of the RESPECT Management System (RMS) and all related ISO functions. Maintain adequate records, tracking and documentation, as assigned. Ability to perform Core Competency Training. Provides support, preparation, and participation in Company Internal, External and 2nd Party Management System audits. Assists in coordination of scheduled

Safety First. Be an active advocate of, and participant in, the Safety Culture. Safety shall always remain the highest priority. Read and understand blueprints and drawings and take or read measurements to plan layout and procedures. Select and install supports, pipe hangers, and other metal structures to securely support piping installations within the vessel. Coordinate

Oversee Pier Sales Agents and be prepared to troubleshoot problems, train staff when needed, and enforce policies Enter new reservations accurately and thoroughly Process payments in a timely manner in following company procedures Successful proper cash handling and maintaining of all monies in the ticket booth including deposits Maintaining sales and accounting documents

Greeting guests and selling tickets for the MDR WaterBus Effectively handling cash transactions and documenting sales Assisting boarding guests onto WaterBus Assisting Captain with line handling and securing of vessels upon arrival and departure Learning all safety and security duties required for the position Assisting guests with directions and knowledge of area Desired

Document financial transactions and record entries in ledgers Ensure cash, AR and deferred revenue reconciliations are completed timely and accurately Research transactions and determine appropriate accounting treatment Track project progress and communicate progress and roadblocks timely Assist manager with ad hoc job requests and analysis as needed Additional job duties

Sales & Guest Service Promote maximum revenue attainment by performing transactions with efficiency Ensure accuracy in transactions while monitoring product capacities Ensure that every guest is greeted warmly when approaching the ticket booth Answer questions regarding product, price, duration, etc. with expertise and patience Prepared to work during submitted availabili

Cruise Execution Act as the on duty galley kitchen manager for cruises and manage the kitchen staff to ensure adherence to procedures detailed in the Product Management Guide and Galley Operating Manual Maintain continuous communication with the back of the house and restaurant management regarding staff and operations Provide input regarding shipmate relations Ensure tha

Provide exceptional hospitality to guests and coworkers as prescribed in our Respect Service System (RSS) Provide guests with water, coffee/tea, and bread service throughout the meal Bus used and unneeded dishes and glassware from guests tables to galley Scrape and stack dirty dishes, and carry dishes and other tableware to the galley for cleaning Maintain the cleanliness

Provide exceptional hospitality to guests and coworkers as prescribed in Our RESPECT Service System. Provide guests with water, coffee/tea, and bread service throughout the meal. Bus used and unneeded dishes and glassware from guests tables to galley. Scrape and stack dirty dishes, and carry dishes and other tableware to the galley for cleaning. Maintain the cleanliness a

Consistently offer professional, friendly, and engaging service. Assist with all Rider needs. Manage Rider Services Agents weekly/monthly schedules at various locations. Enforce company policies, rules, and regulations and enact disciplinary actions when necessary. Train Rider Services Agents appropriately. Give feedback during Rider Services Agent performance reviews. Co

Ensuring all passengers have a pleasant experience and are informed about the different ways to purchase tickets (either via Ticket Vending Machines, our Mobile App, or through Rider Service Agents). Must be able to handle money and tickets accurately and responsibly and effectively handle cash and credit card sales in high volume and quick paced environment. Responsible

Ensures the Safety and Security of Passengers. Familiar with ground tackle, emergency gear, deck gear, and vessel emergency plans. Performs safety functions assigned on the Watch Quarter and Emergency Station Bill. Practices Good housekeeping onboard the vessel including heads, windows, and decks. Follow company's COVID 19 cleaning and sanitizing procedures. Preparation o

Handle mooring lines during docking or undocking of the vessel Assist with filling potable water, bunkering, discharging black/grey water and connect / disconnect shore power as directed Perform operational duties as instructed by the Captain or Deck Officer Conduct at sea personnel transfer and cargo operations in all weather conditions Perform lookout duties while under

Handle mooring lines during docking or undocking of the vessel Assist with filling potable water, bunkering, discharging black/grey water and connect / disconnect shore power as directed Perform operational duties as instructed by the Captain or Deck Officer Conduct at sea personnel transfer and cargo operations in all weather conditions Perform lookout duties while under